Job Details

DESCRIPTION

Part Time CS Associate (remote)

$20/hr

Job description

Do you want to make a serious impact in the lives of others? Do you have student loan debt, or know someone who does? Maybe you can relate to our Customer base already. Join Savi as a Part Time Customer Support Associate.

Savi is a leading social impact technology startup based in Washington, D.C. that is working to solve the student debt crisis. Our mission is to help the 46+ million student loan borrowers better understand their debt, find federal forgiveness programs, and enroll. Our customers are at the heart of all we do here at Savi, and as a Part Time Customer Support Associate, you will help drive the reactive support to ensure a successful customer journey during our peak time of the year. This requires functioning as a subject matter expert on student loans, borrowing, and the Savi tool. You’ll provide product guidance and help our customers understand their loan repayment and forgiveness options. You will also use these interactions to help inform our product development roadmap.

Responsibilities:

• Provide the highest quality customer support to student loan borrowers using the Savi tool, helping them navigate the registration process and successfully save time and money on their student loans

• Manage the queue of incoming support cases via phone, email, live chat, and other channels to ensure friendly, timely, and effective resolution of questions and issues

• Investigate product bugs, alone and through collaboration with the engineering team

• Be the product expert and open to learning all facets of the business, product, and services for continued growth opportunities

• Productively respond to customer feedback; offer creative alternatives and best practice guidance whenever possible

• Go the extra mile to ensure our customers are successful and happy

Part Time Hours:

• A minimum of 15 hours per week is required

• A maximum of 40 hours per week can be available as determined by current work demand. All scheduling will be communicated at least 2 weeks in advance

• Any scheduling requests or conflicts will be required at least 2 weeks in advance

Requirements:

• Associates degree (Bachelor's preferred)

• 2+ years’ experience in a customer experience, customer service, retail, or operations role

• Excellent oral and written communication skills - you are very comfortable on the phone

• A positive attitude and eagerness to get tasks done well, no matter how big or small

• Ability to think on your feet and solve problems as needed

• High level of intuition, ability to prioritize tasks independently

• Relentless problem-solver; confident at troubleshooting and able to investigate if you don’t have enough information to resolve customer issues

It’s a plus if you have…

• Experience in a start-up environment and/or in a Customer Support/Success role.

• Experience with a helpdesk support/CRM tool (ie; Zendesk, Freshdesk)

• Interest and/or knowledge of student loan policy

Benefits

• Medical, dental and vision benefits included

DURATION

Oct 3, 2022 -

SALARY

20/hr

Pay: