Department: Guest Experience

Role Overview: Center Charge Representatives are telephone agents, handling a high volume of calls for Lincoln Center. They are responsible for processing ticket sales for a variety of programming including LCPA’s performance series, LC Kids, family events, and Jazz at Lincoln Center. Representatives also assist with outbound solicitation campaigns to sell memberships and renew subscriptions. As part of the Guest Services Department, staff is expected to provide exceptional customer service, ensuring that all interactions with Lincoln Center patrons align with organizational standards for guest care.

This is a year-round, part-time position, working 3-4 shifts per week.

Applicants must be available for evening and weekend shifts.

The Center Charge Representative position is covered by the Collective Bargaining Agreement (“CBA”) between Lincoln Center for the Performing Arts, Inc., and Local B-751. Terms and conditions of employment are subject to Lincoln Center’s policies and the CBA.

Primary Responsibilities:

• Fulfilling ticket orders for events at David Geffen Hall, Alice Tully Hall, Juilliard Theater, and other venues on and off the Lincoln Center campus.
• Outbound sales and solicitation support on specific campaigns as assigned.
• Providing customer service phone support on Lincoln Center venues, events, and performance series.
• Provide high-level customer service to all patrons.

Qualifications:

• Excellent telephone manner
• Strong interpersonal, verbal, and written communication skills
• Customer service experience
• Phone solicitation experience a plus
• Basic knowledge of computers, including Word and Excel
• Flexible availability is a must, including being able to work both evening and weekend hours
• Experience with email or email ticketing systems is a plus